As Disney previously shared, Aulani Resort is planning to begin a phased reopening starting on November 1. As they approach this day, they continue to prioritize the health and safety of their Cast Members, Guests, and Disney Vacation Club Members, and they look forward to reopening Aulani Resort in a responsible way.
If you have an upcoming reservation at Aulani Resort, Disney would like to provide you with an update about changes at the resort, which will help you better plan for your stay. Since many of these measures will be new, and may evolve, we want to be sure that you know what to expect. You can read more about these measures at Aulani.com.
Pre-arrival steps for guests:
There are specific instructions and requirements for all visitors to Hawaii, which may include mandated quarantine or pre-travel testing. View information about these requirements on the Hawaii Tourism Authority website at GoHawaii.com. State requirements are subject to change. Please continue to stay updated on the latest travel alerts, advisories and restrictions leading up to your planned stay.
By entering Aulani Resort, you are confirming that you and all persons in your party are not experiencing symptoms of COVID-19, as identified by the Centers for Disease Control and Prevention, and that you understand and will abide by the established health and safety requirements.
Face coverings will be required for all Guests (age 2 and up) and Cast Members. Please bring your own face coverings and wear them at all times, except when dining or swimming.
To promote physical distancing, we strongly recommend that Members and Guests use our Online Check-in service.
Physical distancing and capacity measures:
Services will be adjusted within stores, restaurants, pools, the fitness center, and other public areas to allow for physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures.
Technology will be used to aid in these efforts, with limited-contact services being implemented in shopping and dining locations.
Housekeeping, cleanliness and sanitization:
In common areas, extra attention will be given to high traffic areas such as public elevator buttons, handrails, benches, tables, handles, restrooms, and more. Additionally, hand sanitizers will be located throughout the resort.
Prior to each guest arrival, rooms will be given an enhanced cleaning.
During a stay, rooms will receive a light cleaning service every other day, which will include removal of trash and used towels, replenishment of towels and amenities, and wiping and cleaning of the vanity and counter surfaces. Guests may also decline every-other-day service.
Disney Vacation Club Members staying on points will receive service on the fourth and eighth day, unless service is declined.
Limited contact options including menu QSR codes, cashless payments and online check-in will help to minimize contact and maintain physical distancing.
Resort Dining, Amenities and Services: During the initial reopening period, some resort dining, amenities, activities and services will be modified, limited in capacity or unavailable based on physical distancing and health guidelines. In addition, some areas and offerings will remain temporarily closed or unavailable. These include, but are not limited to:
Aunty’s Beach House
Painted Sky: HI Style Studio
Makahiki Bounty of the Islands – including character dining
KA WA‘A Lū‘au
Little Opihi’s beachside kiosk
Alamo car rental desk
Instructor-led fitness classes
Some activities, including ‘Ohana Movie Night, Shaka-A-Shaka Pool Party, Disney Animation, Kakamora Chaos, DVC Member Hour, and guided tours
Additionally, food and beverage offerings, menus and operating hours may be adjusted, and pools and recreation offerings may operate differently during this time. Please visit Know Before You Go at Aulani.com for more details on changes to and unavailability of certain offerings and experiences.
Know Before you Go at Aulani.
Smoke-Free Resort: As part of our commitment to promoting health and safety for our Resort Guests, Disney Vacation Club Members, and Cast Members, Aulani Resort will reopen as a smoke-free resort. Smoking locations will be removed, and smoking will not be permitted on premises.
We continue to learn from the phased reopening of our other Disney hotels and DVC Resorts, and are bringing these lessons into our planning for the reopening of Aulani Resort. Given the constantly changing global health environment, our plans may evolve as we consider the latest guidance. Please continue to stay updated by visiting the “Know Before You Go” page at Aulani.com and the latest travel advisories at GoHawaii.com in advance of your arrival.
To provide further flexibility during these uncertain times, cancellation policies have been temporarily updated for Walt Disney Travel Company packages, room-only reservations booked directly through Disney, and Disney Vacation Club. To rebook or cancel a reservation contact your travel agent or call (866) 44-DISNEY or (866) 443-4763.
Need help navigating your reservation or looking to book, feel free to contact me directly at firstname.lastname@example.org. Have questions and need help with any information provided, please feel free to reach out!