Disney Springs will be welcoming guests on May 20th with many of their third-party operating participants. On May 27, three Disney-owned and -operated stores and venues will reopen: World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op.
Based on applicable government requirements, as well as guidance from health authorities such as the CDC and appropriate government agencies, Disney is implementing a number of new health and safety measures and operational changes. Rest assured, there is plenty of magic awaiting you at Disney Springs – it just may feel a bit different than before. Here is what you need to know prior to your arrival:
Parking and Entrances: During this initial phase, Guests will be directed to self-park in the Orange and Lime Garages. All surface lots will be closed. Reduced number of entrances for Disney Springs to four locations: Orange and Lime Garages, along with the Hotel Plaza Boulevard pedestrian bridge and ride share location.
Appropriate Face Coverings: All Guests 3 years of age and older, along with Cast Members and third-party operating-participant employees, will be required to wear an appropriate face covering while visiting Disney Springs. This is an important part of protecting both Disney Guests and our cast. Please be sure you have an ample amount of face coverings for yourself and your party before you arrive, as you’ll need to wear them over your nose and mouth at all times (except when sitting at a dining table).
Temperature Screenings: Once you arrive at Disney Springs, you and your party will be required to undergo temperature screenings. Based on guidance from health authorities, anyone displaying a temperature of 100.4 degrees or higher will be directed to an additional location for rescreening and assistance; those who again measure 100.4 degrees or higher will not be allowed entry, nor will those in their party. I encourage you to check temperatures of yourself and your party prior to leaving home, as an extra layer of precaution.
Physical Distancing and Capacity Measures: To maintain appropriate physical distancing throughout Disney Springs during this initial phase, we will limit the number of Guests visiting the property, as well as within each location. In addition, ground markings will help promote proper distancing when queuing is necessary. Disney will also add physical barriers in select places where it’s difficult to maintain physical distancing.
Cleanliness: Disney increased cleaning and disinfection procedures in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms and more. We will also have hand-washing stations and hand sanitizer available, and encourage you to use these frequently.
Cashless Transactions: Disney is recommending you use cashless payment options whenever possible during your visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. You can also opt for contactless payment options or use cash to purchase a Disney gift card at the Welcome Center and select merchandise locations.
Disney's Cast Members have gone through extensive new training as we all learn to adjust to these changing times together. To that end, they will have some Cast Members walking throughout Disney Springsto explain their new procedures and answer any questions you may have. They will also encourage everyone to follow these measures for the health and safety of us all.
Everything Disney is doing during this unprecedented time is in service of their Guests, their Cast Members and our third-party operating participants, who will also be following these new guidelines in their locations. Disney is constantly monitoring conditions and best practices, and we continue to learn every day from health and government authorities. As a result, Disney operational changes and safety measures may change from time to time as circumstances evolve. Disney still wants to deliver you the magic
know and love with safety, as always, our top priority.
Thank you for your cooperation and patience during this initial phase. Today’s world is different, and it’s going to require a shared responsibility, with everyone doing their part.