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Changes in Walt Disney World Resort Services, Amenities & Recreation

Updated: Jun 20, 2020

Resort Services

Some Disney Resort hotel services will be modified or unavailable during the initial reopening period, based on physical distancing and health guidelines.

Changes include:

  • Bell Services will deliver luggage to rooms, but will not escort Guests

  • Club-level service will be temporarily unavailable

  • Deliveries will only be made to occupied rooms

  • In-room celebrations will not be available

  • Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available

  • Shipping services will be temporarily unavailable

  • Resort airline check-in service may be temporarily unavailable

Resort Amenities & Recreation

Amenities and recreation will be modified based on physical distancing and health guidelines.

Dining Experiences Select dining locations will be available at Disney Resort hotels.


  • Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day

  • Pools will operate with reduced capacity to allow for physical distancing

  • Select poolside activities may be available at select Resort hotels

  • Stormalong Bay at Disney's Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney's Beach Club Villas

Fitness Centers & Sports Courts

  • Fitness centers will open in alignment with state and county regulations, and may have reduced hours

  • Fitness centers may have reduced hours and capacity

  • Instructor-led fitness classes will not be available

  • Fitness and sports courts will be open, and Guests must maintain physical distancing

Available Recreation Activities and schedules will vary. The schedule of activities for your Disney Resort hotel will be shared during your stay.

Merchandise Locations In merchandise locations throughout Walt Disney World Resort, Guests will continue to discover favorite Disney items, with some modifications to the shopping experience that will help us manage capacity and foster physical distancing.

  • New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.

  • Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.

  • Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.

  • Dressing Rooms: For the time being, dressing rooms will not be available.

  • Returns: In-person returns will be available upon the reopening of our merchandise locations.

Temporarily Unavailable  The following amenities and experiences will not be available during the initial reopening period:

  • Arcades

  • Campfires

  • Character experiences

  • Dog parks

  • Marina rentals

  • Pin trading

  • Playgrounds

  • Spas, salons and Bibbidi Bobbidi Boutique

Additionally, the following special offerings and childcare services will not be available during the initial reopening:

  • Fireworks voyages and tasting cruises, including the Pirates and Pals Fireworks Voyage

  • Fun runs

  • Hula lessons

  • In-room childcare services

  • Mermaid school

  • Special classes and programs—including culinary, cultural and animal programs

Many are uncertain about traveling and need help revising their reservation or looking to book, feel free to contact me directly at Have questions and need help with any information provided, please feel free to reach out!

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