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United Customers Can Now Schedule COVID-19 Tests. Get Cleared for Travel Through App


Since United’s Travel-Ready Center launched in January, customers have been able to access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine record, as well as have them verified all within the United App. Improvements to the app now allow customers to choose from more than 200 COVID-19 testing providers across the country.


Customers can book appointments and receive confirmation as to whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United says it is the only airline that offers its customers these services as part of an integrated experience within its app and website. Since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.


"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said Toby Enqvist, United's chief customer officer. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need, all within the United Travel-Ready Center experience."


The more than 200 testing sites available to United customers are in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco, as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved. For more information, visit www.united.com.


By Alan Fine, Insider Travel Report


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