Updated: May 30, 2020
What new operational procedures are in place for Universal Orlando Resort?
We are implementing specific procedures and practices that are in line with CDC guidelines for the safety and health of our team members and guests. These new procedures will cover three areas - screening, spacing and sanitization – and key measures include:
-Guests and team members are required to wear face coverings
-Guests and team members are required to undergo temperature checks. Anyone with a temperature of 100.4 degrees or greater will not be able to enter Universal CityWalk or the theme parks
-Staggered parking within the parking garage to help create distance between travel groups
-Limiting and reducing daily park attendance and attraction ridership in Universal Studios, Islands of Adventure and Universal’s Volcano Bay
-Increasing cleaning and disinfection of food locations, ride vehicles and other frequent “touch points” that go beyond our already-aggressive cleaning procedures
-Social distancing at all locations through the parks, within attractions and queues and at restaurants
-Having Virtual Line available for select attractions
-Offering cashless payments and “no touch” policies where possible
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
Due to the evolving nature of this situation, details are subject to change without notice.
Are the parks reopening at reduced capacity during this phase?
Yes, we are limiting attendance at our theme parks during our phased reopening.
Is a reservation required in order to visit the theme parks beginning June 5?
No, a reservation is not needed in order to visit the theme parks. Please note that since we’re limiting attendance, there may be times when the parks reach capacity and additional guests will not be admitted.
What about hotels? And what if I have a hotel reservation?
Our hotels are an important part of our guest experience and we will share details soon. We are still finalizing our reopening plans and will contact those guests with reservations as soon as our plans are available.
Who will be the “limited number of guests” during your first days of operation?
We are still working through those details and will share soon.
Will all rides and attractions be open?
Majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures. Additional details and specific experiences will be shared soon.
Will I be required to wear a face covering?
Yes. We are following CDC guidelines as well as local health protocols. If you have a disability that prevents you from wearing a face covering you will be referred to guest services to discuss ways we can accommodate you. If you do not have a face covering, we’ll have them available for purchase. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings.
Will I have to wear my face covering while on the attractions?
Yes, guests will be required to wear face coverings on attractions. The only exception will be for attractions that include significant amounts of water as part of the experience, as well as Volcano Bay’s slides and pools.
Will I have to use my own hand sanitizer in order to board a ride vehicle?
Universal Orlando team members will provide guests with the hand sanitizer that is required prior to boarding a ride vehicle.
What is Virtual Line?
Virtual Line allows guests to select a time to experience an attraction via the Official Universal Orlando Resort app so they’re minimizing the time they’re actually waiting in the queue line. Guests can make Virtual Line selections while they’re onsite at the parks on the day of their visit. Virtual Line will be available for select attractions.
How will you implement social distancing guidelines at Universal’s Volcano Bay?
Overall, Universal’s Volcano Bay will follow the same guidelines and procedures as the other theme parks. Some of the specific measures we’re taking to implement social distancing at Volcano Bay include:
-We will limit capacity on each attraction – including rivers and pools
-For multi-person raft rides, only one travel party will be allowed to ride in a single raft. Please note that Volcano Bay’s standard height and weight requirements will be applicable.
-Lounge chairs will be placed in a fashion that allows travel parties to sit together, while also maintaining at least six feet of distance between other guests.
At Volcano Bay, will I have to wear my face covering while on the slides?
Face coverings are recommended when guests cannot socially distance. They will not be permitted on slides and in pools.
Will all Volcano Bay team members wear face coverings?
Face coverings are required for team members in “dry” roles. Team members who have “wet” roles, such as lifeguards, will wear a balaclava when they cannot socially distance. These will not be worn on slides or in pools for safety reasons.
Will the TapuTapu wearables be cleaned and sanitized?
Yes, per our standard practice, all TapuTapu wearables will be cleaned and sanitized prior to guest use.
When will clubs and Universal Cinemark reopen? What about Blue Man Group?
During this phase of reopening, Universal Cinemark, all nightclubs and Blue Man Group will remain closed. Opening dates for these venues will be shared when available.
Are the limited-time increased Passholder discounts still available?
Passholders can take advantage of their increased limited-time discount at select Universal CityWalk venues through May 31, 2020. There will be additional special offers and discounts for passholders once the parks reopen. Additional details will be shared soon.
Will you have themed face coverings for sale?
Yes, we will have themed face coverings available for purchase in the weeks ahead. Stay tuned for updates.
Will these new procedures be in place for Halloween Horror Nights and the 2020 Holidays celebration?
More details about these events will be shared at a later time.
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